ST780 - No callerID when using PSTN port

kanenas3 · 12 Mai 2008

Hi!

I have a ST780WL and apart the 2 Voip ports I also connected a landline to the PSTN port. This way it forwards the calls from the landline throught the 2 Voip ports. Now I only need one phone device for all three lines (2 Voip & 1 landline).

The problem I have is that when someone is calling me to the landline number I get no callerID. In order to use the 2 Voip lines I have to use specific user.ini and I found that there must be something in it that block CLID. If I do a hard reset the CLID works fine but I don't have the 2 Voip lines.

Any ideas how to correct this or at least what I'm looking for in the user.ini? I've tried various firmwares 6.2.17.5, 6.2.29.2 & 7.1.4.7 but no luck.

Kalle2006 · 14 Mai 2008

You can configure the speedtouch over telnet.

The feature you have to look for is:

Code:

:voice services provision type=clip
:voice services activate type=clip
:saveall

Question: Have you done a NEW configuration setup in the webinterface after the firmware update? Only on this way the latest basic settings are set.

kanenas3 · 14 Mai 2008

I've tried it but nothing seems to happen...?

When I used the "Menu" command under telnet and activated clip the router restarted after sometime but still no CID!

Any idea on how I can add these command in the user.ini and in which session?

Thx!

Kalle2006 · 16 Mai 2008

Do a new SET-Up of your Speedtouch and than change the settings again and save them.

kanenas3 · 19 Mai 2008

I've tried it Kalle2006 but still no CLID for the PSTN line! Thx!

Kalle2006 · 19 Mai 2008

What FW Version is installed now? Where (country) do you come from?

I know that I used the 780iWL in the past with CLID on PSTN calls. At the moment I have a new TG 787 installed.

kanenas3 · 19 Mai 2008

I've tried various firmware versions like 6.2.17.5, 6.2.29.2 & 7.4.1.7 but all of them had the same problem.

I also received an email from Thompson telling:

Unfortunately it is not possible to have a VOIP setup on your modem and get a caller ID on your PSTN line. This is a hardware/software limitation and it is not possible to change this at the moment. In a future firmware this might be changed but it is unknown if this will ever happen. If you have a PSTN connection and no VOIP, it works fine, but as soon as you set up a VOIP connection, you lose this feature for the PSTN.

Kalle2006 · 19 Mai 2008

I have a Speedtouch 780iWL with the Firmware 6.2.29.2 and a phone line connected to PSTN and active VoIP Account from Lidl-Carpo. My testresult: I see the phone number on incoming PSTN calls.

I can confirm the problem with the calling phone number with the Speedtouch 716iv5, but not with the 780iWL.

kanenas3 · 20 Mai 2008

How many VoIP accounts do you have, one or two???

Kalle2006 · 20 Mai 2008

The test was done with only one VoIP-Account.

Normally I'm using the new TG 787 now, but in the past the 780iWL was active for a long time and every day I saw the phone number of incoming calls over PSTN.

kanenas3 · 20 Mai 2008

You gave me an idea! Maybe the CLID function has a two lines limit. I'll check if my assumption is correct and I'll report back! Thx!

Unfortunately, it didn't work...!

Kalle2006 · 21 Mai 2008

Which country do you come from?

kanenas3 · 21 Mai 2008

I'm from Greece!

Kalle2006 · 22 Mai 2008

Where do you get your firmware version 6.2.29.2?

I make a new test with 2 Speedtouch routers. 716iv5 and 780iWL. Both router reset to factory default and Set-Up as voice router. The testresult: 716iv5 without number at PSTN incoming call and the 780iWL with number at PSTN incoming call. I don't know why your 780WL is working different. From the 716iv5 i know that there is a bug in the software, but i can't confirm that for the 780iWL.

The firmware is used from the firmware archiv of www.speedtouchforum.de

kanenas3 · 22 Mai 2008

You can find 6.2.29.2 here:

http://www.speedtouchforum.de/viewtopic.php?t=1089

I've been using 7.4.1.7 for some time that you won't find in www.speedtouchforum.de

Kalle2006 · 22 Mai 2008

Ok, that is the same version. I have no more idea yet. For me it is working fine.

kanenas3 · 22 Mai 2008

Which country code do you use? There must be a difference somewhere...

Kalle2006 · 22 Mai 2008

For the test I'm changing nothing. All settings are default, configured with the set-up on the webinterface.

out of the voice.ini - section in the user.ini:

Code:

country config country=etsi

ST780 - No callerID when using PSTN port

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