Hello,
Sorry, that I`m writing in English, but I just want to know if there are any Gigaset N720 PRO users, and if they having similar problems that we have with this system...
We have quite large installation which contains N720 DM PRO and 11x N720 IP Pro Base stations + nearly 50 Gigaset S650H PRO dect phones. Our system was carefully deployed with all base stations measuring (they see each other, they have proper sync). We have good connection to the Internet (50Mbps up/down, with 2nd backup connection) and properly configured QoS on our firewalls.
Our problem is that the most basic functions of this system doesn't work properly. With basic I mean, that even calling not working properly, because system sometimes drops active call few times a day. But this is not the only problem:
And yes, we contacted gigaset support, but within few months, they still didn't provided a working fix for most basic functions like calling and call transfering.
Sorry, that I`m writing in English, but I just want to know if there are any Gigaset N720 PRO users, and if they having similar problems that we have with this system...
We have quite large installation which contains N720 DM PRO and 11x N720 IP Pro Base stations + nearly 50 Gigaset S650H PRO dect phones. Our system was carefully deployed with all base stations measuring (they see each other, they have proper sync). We have good connection to the Internet (50Mbps up/down, with 2nd backup connection) and properly configured QoS on our firewalls.
Our problem is that the most basic functions of this system doesn't work properly. With basic I mean, that even calling not working properly, because system sometimes drops active call few times a day. But this is not the only problem:
- Call transfer doesn't work - on FW 102 (and below) - when we wanted to transfer call to our "neighbour" in company - system crashed, and N720 DM restarted every time. We have contacted gigaset support, but after few months they provided "fix" (FW v106 that is not available publicly), that work partially - when someone call us from mobile phone, and we transfer a call - it works. But when we transfer a call within our N720 system - it doesn't transfer (but at least N720 DM doesn't restart now).
- For example, when we try to call some German number (+49...) - the first 2 or 3 seconds user hear "busy sound", but when he waits this 2-3 seconds - the call will become active. I checked on Zoiper softphone - and this behaviour doesn't exist.
- After new phone registration in DM - web page will stuck in some loop - and it doesn't return to the main page - until we clear web browser cache (or exit web browser).
- When we want to save DM configuration to disk - it preparing config, then SAVE button appears - when we click on it - configuration is not saving, and it's returning to the main web page.
- In LDAP (online addressbook) there are no Polish special characters. There was "patch" called FW 102 which should fix it, but it didn't... Gigaset technician was in our company and he personally updated the firmware, so he saw it, that provided fix didn't work...
- There is polish language on S650H PRO - but it's parially localised - for example All / outgoing /accepted / missed calls menu isn't translated (and there are few more examples).
And yes, we contacted gigaset support, but within few months, they still didn't provided a working fix for most basic functions like calling and call transfering.