Hi
If the VDSL Performer status is 'yes', then I presume your Devolo are communicating with the Fritzbox via TR-064. However, at some point in FritzOS, I remember I had to activate TR-064 (it was as a separate tab), but because I'm on FTTP, I can't see it, or they have deactivated it.
You used to be able to download the support information using the Devolo app for Windows, but I don't know if it's still the case. I remember they tried to retire the Windows app in favour of Android and iOS apps because these days, most use their phones to set up everything.
I'm on the same version of tgc Devolo app for Android, and I use MS Outlook app as my email client. Try setting up a Microsoft email address and use the app to see if you're more successful in getting the Zip file.
If the VDSL Performer status is 'yes', then I presume your Devolo are communicating with the Fritzbox via TR-064. However, at some point in FritzOS, I remember I had to activate TR-064 (it was as a separate tab), but because I'm on FTTP, I can't see it, or they have deactivated it.
You used to be able to download the support information using the Devolo app for Windows, but I don't know if it's still the case. I remember they tried to retire the Windows app in favour of Android and iOS apps because these days, most use their phones to set up everything.
I'm on the same version of tgc Devolo app for Android, and I use MS Outlook app as my email client. Try setting up a Microsoft email address and use the app to see if you're more successful in getting the Zip file.
