problem mit queues bei der trixbox

Toggle sidebar Toggle sidebar
Upgrade 3CX to v18 and get it hosted free!
T

Tom@home

Neuer User
Mitglied seit
10 Jan 2006
Beiträge
6
Punkte für Reaktionen
0
Punkte
1
Hallo,

wenn ein anruf rein kommt und von einem agent angenommen wird, fällt der zweite anrufer nach einer kurz zeit von ca. 30 sek. raus. der anrufer bekommt noch die ansage das der agent besetzt ist und er soll es später noch mal versuchen.

hier ist die ausgabe von asterisk -vvvvr

Connected to Asterisk 1.2.9.1-BRIstuffed-0.3.0-PRE-1r currently running on asterisk1 (pid = 2904)
Verbosity was 1 and is now 21
== Primary D-Channel on span 2 down
-- Registered SIP '101' at 192.168.0.34 port 1196 expires 3600
-- Saved useragent "snomSoft/5.3" for peer 101
== Primary D-Channel on span 2 down
== Primary D-Channel on span 2 down
-- Accepting voice call from '1796810194' to '6256775' on channel 0/1, span 1
-- Executing Set("Zap/1-1", "FROM_DID=6256775") in new stack
-- Executing Goto("Zap/1-1", "ext-queues|1|1") in new stack
-- Goto (ext-queues,1,1)
-- Executing Answer("Zap/1-1", "") in new stack
-- Executing GotoIf("Zap/1-1", "0?USERCID:SETCID") in new stack
-- Goto (ext-queues,1,4)
-- Executing Set("Zap/1-1", "CALLERID(name)=") in new stack
-- Executing Set("Zap/1-1", "MONITOR_FILENAME=/var/spool/asterisk/monitor/q1-20060919-131526-asterisk-2904-1158664526.11") in new stack
-- Executing Queue("Zap/1-1", "1|t|||120") in new stack
-- Started music on hold, class 'default', on Zap/1-1
-- Called Local/101@from-internal
-- Executing Macro("Local/101@from-internal-8dd6,2", "exten-vm|novm|101") in new stack
-- Executing Macro("Local/101@from-internal-8dd6,2", "user-callerid") in new stack
-- Executing GotoIf("Local/101@from-internal-8dd6,2", "1?report") in new stack
-- Goto (macro-user-callerid,s,9)
-- Executing NoOp("Local/101@from-internal-8dd6,2", "Using CallerID "" <01796810194>") in new stack
-- Executing Set("Local/101@from-internal-8dd6,2", "FROMCONTEXT=exten-vm") in new stack
-- Executing Set("Local/101@from-internal-8dd6,2", "VMBOX=novm") in new stack
-- Executing Set("Local/101@from-internal-8dd6,2", "EXTTOCALL=101") in new stack
-- Executing Set("Local/101@from-internal-8dd6,2", "CFUEXT=") in new stack
-- Executing Set("Local/101@from-internal-8dd6,2", "RT=") in new stack
-- Executing Macro("Local/101@from-internal-8dd6,2", "record-enable|101|IN") in new stack
-- Executing GotoIf("Local/101@from-internal-8dd6,2", "0 > 0?2:4") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing AGI("Local/101@from-internal-8dd6,2", "recordingcheck|20060919-131526|asterisk-2904-1158664526.13") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
recordingcheck|20060919-131526|asterisk-2904-1158664526.13: Inbound recording not enabled
-- AGI Script recordingcheck completed, returning 0
-- Executing NoOp("Local/101@from-internal-8dd6,2", "No recording needed") in new stack
-- Executing GotoIf("Local/101@from-internal-8dd6,2", "1?dolocaldial|1") in new stack
-- Goto (macro-exten-vm,dolocaldial,1)
-- Executing Macro("Local/101@from-internal-8dd6,2", "dial||tr|101") in new stack
-- Executing AGI("Local/101@from-internal-8dd6,2", "dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
dialparties.agi: Starting New Dialparties.agi
-- dialparties.agi: priority is 1
dialparties.agi: Caller ID name is 'unknown' number is '01796810194'
dialparties.agi: Methodology of ring is 'none'
-- dialparties.agi: Added extension 101 to extension map
-- dialparties.agi: Extension 101 cf is disabled
-- dialparties.agi: Extension 101 do not disturb is disabled
> dialparties.agi: extnum: 101
> dialparties.agi: exthascw: 0
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
> dialparties.agi: ExtensionState: 0
-- dialparties.agi: Checking CW and CFB status for extension 101
-- dialparties.agi: DbSet CALLTRACE/101 to 01796810194
-- AGI Script dialparties.agi completed, returning 0
-- Executing Dial("Local/101@from-internal-8dd6,2", "SIP/101||tr") in new stack
-- Called 101
-- Local/101@from-internal-8dd6,1 is ringing
-- SIP/101-36a8 is ringing
-- SIP/101-36a8 is ringing
-- SIP/101-36a8 is ringing
-- SIP/101-36a8 is ringing
-- SIP/101-36a8 is ringing
-- SIP/101-36a8 answered Local/101@from-internal-8dd6,2
-- Local/101@from-internal-8dd6,1 answered Zap/1-1
-- Stopped music on hold on Zap/1-1
== Spawn extension (ext-queues, 1, 6) exited non-zero on 'Local/101@from-internal-8dd6,2<ZOMBIE>'
== Primary D-Channel on span 2 down
-- Accepting voice call from '1737207926' to '6256775' on channel 0/2, span 1
-- Executing Set("Zap/2-1", "FROM_DID=6256775") in new stack
-- Executing Goto("Zap/2-1", "ext-queues|1|1") in new stack
-- Goto (ext-queues,1,1)
-- Executing Answer("Zap/2-1", "") in new stack
-- Executing GotoIf("Zap/2-1", "0?USERCID:SETCID") in new stack
-- Goto (ext-queues,1,4)
-- Executing Set("Zap/2-1", "CALLERID(name)=") in new stack
-- Executing Set("Zap/2-1", "MONITOR_FILENAME=/var/spool/asterisk/monitor/q1-20060919-131553-asterisk-2904-1158664553.15") in new stack
-- Executing Queue("Zap/2-1", "1|t|||120") in new stack
-- Started music on hold, class 'default', on Zap/2-1
-- Called Local/101@from-internal
-- Executing Macro("Local/101@from-internal-ad92,2", "exten-vm|novm|101") in new stack
-- Executing Macro("Local/101@from-internal-ad92,2", "user-callerid") in new stack
-- Executing GotoIf("Local/101@from-internal-ad92,2", "1?report") in new stack
-- Goto (macro-user-callerid,s,9)
-- Executing NoOp("Local/101@from-internal-ad92,2", "Using CallerID "" <01737207926>") in new stack
-- Executing Set("Local/101@from-internal-ad92,2", "FROMCONTEXT=exten-vm") in new stack
-- Executing Set("Local/101@from-internal-ad92,2", "VMBOX=novm") in new stack
-- Executing Set("Local/101@from-internal-ad92,2", "EXTTOCALL=101") in new stack
-- Executing Set("Local/101@from-internal-ad92,2", "CFUEXT=") in new stack
-- Executing Set("Local/101@from-internal-ad92,2", "RT=") in new stack
-- Executing Macro("Local/101@from-internal-ad92,2", "record-enable|101|IN") in new stack
-- Executing GotoIf("Local/101@from-internal-ad92,2", "0 > 0?2:4") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing AGI("Local/101@from-internal-ad92,2", "recordingcheck|20060919-131553|asterisk-2904-1158664553.17") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
recordingcheck|20060919-131553|asterisk-2904-1158664553.17: Inbound recording not enabled
-- AGI Script recordingcheck completed, returning 0
-- Executing NoOp("Local/101@from-internal-ad92,2", "No recording needed") in new stack
-- Executing GotoIf("Local/101@from-internal-ad92,2", "1?dolocaldial|1") in new stack
-- Goto (macro-exten-vm,dolocaldial,1)
-- Executing Macro("Local/101@from-internal-ad92,2", "dial||tr|101") in new stack
-- Executing AGI("Local/101@from-internal-ad92,2", "dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
dialparties.agi: Starting New Dialparties.agi
-- dialparties.agi: priority is 1
dialparties.agi: Caller ID name is 'unknown' number is '01737207926'
dialparties.agi: Methodology of ring is 'none'
-- dialparties.agi: Added extension 101 to extension map
-- dialparties.agi: Extension 101 cf is disabled
-- dialparties.agi: Extension 101 do not disturb is disabled
> dialparties.agi: extnum: 101
> dialparties.agi: exthascw: 0
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
> dialparties.agi: exthascfu: 0
> dialparties.agi: extcfu:
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
> dialparties.agi: ExtensionState: 1
-- dialparties.agi: Checking CW and CFB status for extension 101
dialparties.agi: Extension 101 is not available to be called
dialparties.agi: Extension 101 has call waiting disabled
-- AGI Script dialparties.agi completed, returning 0
-- Executing NoOp("Local/101@from-internal-ad92,2", "Returned from dialparties with no extensions to call") in new stack
-- Executing NoOp("Local/101@from-internal-ad92,2", "DIALSTATUS is BUSY") in new stack
-- Executing NoOp("Local/101@from-internal-ad92,2", "Returned to dolocaldial with DIALSTATUS BUSY") in new stack
-- Executing Macro("Local/101@from-internal-ad92,2", "outisbusy|") in new stack
-- Executing Playback("Local/101@from-internal-ad92,2", "all-circuits-busy-now") in new stack
-- Local/101@from-internal-ad92,1 answered Zap/2-1
-- Stopped music on hold on Zap/2-1
-- Playing 'all-circuits-busy-now' (language 'en')
== Spawn extension (ext-queues, 1, 6) exited non-zero on 'Local/101@from-internal-ad92,2<ZOMBIE>'
-- Executing Playback("Zap/2-1", "pls-try-call-later") in new stack
-- Playing 'pls-try-call-later' (language 'en')
-- Executing Macro("Zap/2-1", "hangupcall") in new stack
-- Executing ResetCDR("Zap/2-1", "w") in new stack
-- Executing NoCDR("Zap/2-1", "") in new stack
-- Executing Wait("Zap/2-1", "5") in new stack
-- Channel 0/2, span 1 got hangup request
== Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'Zap/2-1' in macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'Zap/2-1' in macro 'outisbusy'
== Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'Zap/2-1'
-- Hungup 'Zap/2-1'
-- Channel 0/1, span 1 got hangup request
== Spawn extension (macro-dial, s, 10) exited non-zero on 'Zap/1-1' in macro 'dial'
== Spawn extension (macro-dial, s, 10) exited non-zero on 'Zap/1-1' in macro 'exten-vm'
== Spawn extension (macro-dial, s, 10) exited non-zero on 'Zap/1-1'
-- Hungup 'Zap/1-1'



ich hoffe das mir hier jemand helfen kann.
 
Hallo,

Ich habe leider selber noch keine Löschung gefunden und würde mich freuen, wenn mir hier jemand helfen würde.

Ich habe hier versucht den Fehler noch mal zu beschreiben.

Das Problem was ich habe ist das, wenn in einer Queue nur ein Agent ist und zwei Calls rein kommen bekommt einer der beiden Anrufer die Ansage das er es später noch ein mal versuchen soll. Nach dem er den Text gehört hat kommt er ein Hangup und fällt aus der Leitung. Eigentlich müsste der Anrufende zurück in die Queue um auf den Agent bis er frei wird. Nur weiß ich leider nicht wo ich das ein stellen kann.

Danke.
 
Um antworten zu können musst du eingeloggt sein.
Kostenlos!
Jetzt holen

Neueste Beiträge

Kategorien

Wissenswertes

Zurzeit aktive Besucher

Gesamt: 355 (Mitglieder: 30, Gäste: 325)

Statistik des Forums

Themen
247,093
Beiträge
2,261,922
Mitglieder
375,466
Neuestes Mitglied
WillSniff

3CX jetzt einen Monat kostenlos testen

Die Verbindung, Zusammenarbeit und Kommunikation mit Ihrem Team und Ihren Kunden war noch nie so einfach. Nutzen Sie unsere kostenlose 30-Tage-Testversion und entdecken Sie die richtige Lösung für Ihr Unternehmen.

3CX start your free trial guy
Für diese E-Mail-Adresse besteht bereits ein 3CX-Konto. Sie werden zum Kundenportal weitergeleitet, wo Sie sich anmelden oder Ihr Passwort zurücksetzen können, falls Sie dieses vergessen haben.
| Style by ThemeHouse
XenPorta 2 PRO © Jason Axelrod of 8WAYRUN
Oben Unten