Queue + incoming-call-1-accept-2-decline.sln

[mpy]

Guten Tag,

wir haben aus gegebenen Gründen für unsere Supportmitarbeiter eine Queue eingerichtet.

Bei einem Anruf wird dieser Sofort von der Inbound Route in die Queue geschickt. Sollten da alle Telefonieren, geht es weiter in die nähste Queue mit einem Ansagetext. Generell funktioniert dieses Prinzip auch so wie es soll.
Allerdings wird man bei einigen wenigen Anrufen die Ansage im Support "incoming call, press 1 to accept and 2 to decline"(incoming-call-1-accept-2-decline.sln).
Laut google und einigen Foren soll es etwas mit der Queue zu tun haben. Allerdings finde ich nichts, dass dieses Problem beheben könnte.

Alle Queues sind gleich eingerichtet:
Agent Announcement: none
Join Announcement: none
Ring Strategy: ringall
Call recording: no
IVR Break Out Menu: none

[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-dial:3] AGI("Local/RG-866-103#@from-internal-b942;2", "dialparties.agi") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
[Nov  3 09:25:47] VERBOSE[18128] logger.c:  dialparties.agi: Starting New Dialparties.agi
[Nov  3 09:25:47] VERBOSE[18128] logger.c:  dialparties.agi: Caller ID name is '4###' number is '004###'
[Nov  3 09:25:47] VERBOSE[18128] logger.c:  dialparties.agi: Methodology of ring is  'none'
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- dialparties.agi: Added extension 103# to extension map
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- dialparties.agi: Extension 103# cf is disabled
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- dialparties.agi: Filtered ARG3: 103
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- <Local/RG-866-103#@from-internal-b942;2>AGI Script dialparties.agi completed, returning 0
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-dial:7] Dial("Local/RG-866-103#@from-internal-b942;2", "Local/103@from-internal/n,60,M(confirm^^^866)tr") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Called 103@from-internal/n
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:1] Macro("Local/103@from-internal-5f18;2", "user-callerid,") in new stack
[Nov  3 09:25:47] VERBOSE[18121] logger.c:     -- Local/RG-866-103#@from-internal-b942;1 is ringing
[Nov  3 09:25:47] VERBOSE[18116] logger.c:     -- Local/FMGL-103#@from-internal-97ba;1 is ringing
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:1] Set("Local/103@from-internal-5f18;2", "AMPUSER=004###") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:2] GotoIf("Local/103@from-internal-5f18;2", "1?report") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Goto (macro-user-callerid,s,10)
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:10] GotoIf("Local/103@from-internal-5f18;2", "0?continue") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:11] Set("Local/103@from-internal-5f18;2", "__TTL=63") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:12] GotoIf("Local/103@from-internal-5f18;2", "1?continue") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Goto (macro-user-callerid,s,19)
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [s@macro-user-callerid:19] NoOp("Local/103@from-internal-5f18;2", "Using CallerID "4###" <004###>") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:2] Answer("Local/103@from-internal-5f18;2", "") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Local/103@from-internal-5f18;1 answered Local/RG-866-103#@from-internal-b942;2
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-confirm:1] Set("Local/103@from-internal-5f18;1", "LOOPCOUNT=0") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-confirm:2] Set("Local/103@from-internal-5f18;1", "__MACRO_RESULT=ABORT") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-confirm:3] Set("Local/103@from-internal-5f18;1", "MSG1="incoming-call-1-accept-2-decline"") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- Executing [s@macro-confirm:4] BackGround("Local/103@from-internal-5f18;1", ""incoming-call-1-accept-2-decline",m,de,macro-confirm") in new stack
[Nov  3 09:25:47] VERBOSE[18128] logger.c:     -- <Local/103@from-internal-5f18;1> Playing 'incoming-call-1-accept-2-decline.slin' (language 'de')
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:3] Set("Local/103@from-internal-5f18;2", "__BLKVM_OVERRIDE=BLKVM/103/Local/103@from-internal-5f18;2") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:4] Set("Local/103@from-internal-5f18;2", "__BLKVM_BASE=103") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:5] Set("Local/103@from-internal-5f18;2", "DB(BLKVM/103/Local/103@from-internal-5f18;2)=TRUE") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:6] ExecIf("Local/103@from-internal-5f18;2", "1?Set(_DIAL_OPTIONS=trM(auto-blkvm))") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:7] Set("Local/103@from-internal-5f18;2", "__NODEST=103") in new stack
[Nov  3 09:25:47] VERBOSE[18130] logger.c:     -- Executing [103@from-internal:8] GotoIf("Local/103@from-internal-5f18;2", "1?REPCID") in new stack